Average Pay Roughly $22-28/hr
As the Patient Coordinator, you will be the first point of contact for our patients—by phone, email, and in-clinic. This is more than a receptionist position—it’s a dynamic, patient-facing role where you’ll be responsible for ensuring every client has a seamless, welcoming, and memorable experience. We need someone who is confident, sales-minded, and able to hit the ground running in a fast-paced environment.
Patient Coordinator – Key Responsibilities
Patient Communication & Sales
- Answer calls and patient inquiries with professionalism and warmth.
- Confidently convert callers into booked consultations and treatments.
- Provide education on services, promotions, and memberships.
- Manage and communicate with incoming leads through our CRM system.
- Conduct timely follow-up with potential patients to ensure conversion into appointments.
Front Office & Patient Experience
- Greet patients warmly and guide them through their visit.
- Handle patient check-in/check-out, payments, and accurate recordkeeping.
- Deliver an outstanding patient experience by maintaining a supportive, welcoming environment.
Operations & Scheduling
- Create and manage employee schedules.
- Manage daily lead flow and ensure proper tracking in CRM/EMR systems.
- Ensure smooth day-to-day operations with strong attention to detail and organization.
Inventory & Retail
- Manage inventory levels and retail product sales.
- Support retail education and product recommendations for patients.
Administrative & Marketing Support
- Maintain accurate client records in EMR/CRM systems (experience with PatientNow or similar preferred).
- Assist with social media account management and promotional campaigns.
- Provide operational support to ensure the clinic runs efficiently.
Skills & Qualifications
- Proficient in medical spa treatment terminology and ability to explain services clearly to patients.
- Strong sales background with experience in retail or client product education.
- Previous clinic or medical spa experience preferred.
- Proficiency in EMR/CRM systems (PatientNow experience a plus).
- Excellent computer skills, including Google Docs, Gmail, and basic office software.
- Strong typing skills with attention to detail for documentation and review.
- Familiarity with health information management practices.
- Exceptional customer service skills to enhance the patient experience.
Ideal Candidate
We are looking for someone who is:
- Friendly, approachable, and professional in every interaction.
- Highly organized and a self-starter who thrives in a fast-paced environment.
- Comfortable navigating different personalities and patient situations.
- Skilled at resolving conflicts positively while maintaining professionalism.
- Driven to deliver excellence in customer service and patient care.
- Able to maintain organization and efficiency in a busy clinic setting.
If you are passionate about providing excellent patient care, thrive in a fast-paced medical spa environment, and have the skills to succeed, we encourage you to apply for the Patient Coordinator position today!
