Average Pay Roughly 70k-90k
We’re seeking a Clinic Manager who will treat the business like their own — taking full ownership of day-to-day operations, team leadership, and financial performance. This role is ideal for a high-performing operator who thrives in autonomy and wants to grow with a rapidly expanding brand.
About the Role
The Clinic Manager is the operational leader responsible for ensuring the medical spa runs smoothly, profitably, and in alignment with brand standards. You’ll oversee staff, client experience, scheduling, inventory, marketing execution, and financial performance — as if you were the owner of your own franchise location.
You are both strategic and hands-on: capable of managing people, numbers, and systems with equal precision.
Key Responsibilities:
Clinic Operations & Leadership
- Oversee all daily operations, ensuring seamless client flow, compliance, and premium service delivery.
- Manage scheduling, payroll, and day-to-day communication with providers and front desk staff.
- Ensure operational policies, SOPs, and compliance protocols (OSHA, HIPAA, ECP, etc.) are followed.
- Conduct weekly meetings with team members
Financial & Business Performance
- Own the clinic’s revenue goals
- Monitor and manage sales goals for staff (injectables, lasers, skincare, memberships).
- Manage inventory purchasing and vendor relationships
- Analyze weekly reports to identify trends, optimize pricing, and maximize profitability.
Team Development
- Recruit, onboard, and coach team members to achieve performance and service excellence.
- Foster a culture of accountability, growth, and client-first care.
- Conduct performance reviews and training to ensure operational consistency and brand alignment.
Marketing & Client Growth
- Execute local marketing initiatives (events, influencer collabs, referral programs, etc.) in partnership with HQ.
- Track and report on lead conversion, retention, and membership performance.
- Ensure flawless execution of brand campaigns, promotions, and partnerships.
Client Experience & Brand Standards
- Maintain a 5-star client experience in every interaction — from consultation to checkout.
- Resolve client concerns with professionalism and empathy.
- Ensure the physical environment reflects the Demma Aesthetics brand: clean, organized, and elevated.
Qualifications:
- 3–5+ years of experience in medspa, aesthetics, or luxury service management (multi-provider preferred).
- Proven ability to manage operational KPIs and grow businesses
- Exceptional leadership, communication, and organizational skills.
- Strong understanding of aesthetic treatments, skincare, and client journey optimization.
- Entrepreneurial mindset with the drive to operate independently and deliver measurable results.
Ideal Candidate:
You’re a natural owner — someone who doesn’t wait for direction but takes full responsibility for results. You think like an entrepreneur, act like a brand ambassador, and operate like a franchisee. You love data, structure, and excellence — and you know how to get the best out of your team.
